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HomeMember FAQ

FAQ for Members

If your questions are more about ICF affiliation and requirements click for the Membership FAQ 2015

 

Member Profile

How do I access my profile?
How can potential clients and other members access my profile?
Can I control how much information is shared on my profile?
Can I add facebook, LinkedIn and other social media profiles to my profile?
How can I add a photo to my profile?
What information can be displayed on my profile?

Member Renewal

When do I need to renew my membership?

Member Forum

Event Registration

Login Problems

 


Member Profile


How do I access my profile?
You must be logged into the website to access your profile.  Select the "Profile" link on the home page, located under the welcome message in the right column or in the Quick Link box on the Home Page
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  How can potential clients and other members access my profile?
Every member's profile is accessible from the Find a Coach page on the public side of the website and Coach Directory page of the member side of the website.

A potential client or other member can access your profile information by clicking on your name.  The profile information you have submitted and choose to display will be visible.
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Can I control how much information is shared on my profile?
You should always maintain current contact information on your profile for membership purposes, but you can control the information that is shared with the public and other members.

To do so, access your profile and select the Member Search option, under the Personal Info column.  The first item on the page is the option to select Visibility of your information.  A drop down menu is available.  Choose from the options provide to limit or permit visibility of your personal information.
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Can I add facebook, LinkedIn and other social media profiles to my profile?
Yes.  You can add social media links for the following networks:

    Facebook
    Twitter
    Linked In
    MySpace

In the area provided, add your username for each of the respective social media options and a link will appear on your profile page.  Other networks may be included in the text area of your profile, but you must provide the link and icon if you choose to add others.
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How can I add a photo to my profile?
Navigate to your profile.  Scroll down to the bottom of the profile page.  Click the browse button to locate an image on your own computer.  Once the image has been selected and uploaded, click the 'Save' button and it will automatically be saved to your profile.  You may change your profile image at any time by uploading a new one.  Any new image uploaded will replace the existing one.

Any size image may be used, but for best results, choose a square image that is 200x200 pixels which is similar to the size of a the profile image on most social media sites.
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What information can be displayed on my profile?
The website provides fields for Birthday, Social Media links, Biography and an uploaded photo.

In addition to these features, there is a Biography section, which can include many other types of information.  Suggested information includes a business and personal profile and information that would be important to potential clients or other members of the profession.  Text in this area can be formatted using the web editor provided.  Using the editor, you can create external links to websites and other resources.  Additional images and embedded video from YouTube or Vimeo can also be displayed here.


Member Renewal

When do I need to renew my membership?
Membership renews annually, based on the date that you originally joined the organization.  Memberships are valid for one year from the date you joined or your last renewal date.
Your membership expiration date can be viewed on your Profile Page
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How do I renew my membership?
Approximately 30 days before your membership expires, you will receive an email to notify you of the need to renew, and a website link will be provided to complete your renewal online.  Please complete the online form, verify your contact information and make the needed updates.  
How do I change my membership type?
If you wish to change your membership type during your current membership year, please contact the Membership Director.  You may also change your membership type at the time of renewal by selecting the desired membership category.  Requirements are established for each member type and you must meet the requirements in order to change your membership type.   



Member Forum

 
How do I participate in the Member Forum?
All active members of San Francisco Bay Area Coaches are automatically a member of the forum and are able to read, post and reply to messages.

How can I post a message in the Member forum?
There are two ways to send a message to the members.  (1) You may post your message by logging into the website and navigating to the Members Only Forum which is located under the Resources drop down menu.  On the next page you will see the SFBAC Member Forum.  Click the name of the forum to view all messages.  You may post a new topic by clicking the "New Message" button.  A dialog box will open and you may type your message.  Compose your message and when you are finished, click the "post message" button at the bottom of the dialog box. (2) The second option is to send your message via email to SFBACmembers@sfbayareacoaches.org
How can I reply to a message?
If you are viewing a message on the forum and wish to reply.  Select the "reply" button on the left side of the message content.  A dialog box will open and you may compose your message.  When finished, click the "post message" button at the bottom of the dialog box.  If you received the message via email, you may simply reply to your email. 
Can I add an attachment to my message?
No.  To prevent the possibly transmission of computer viruses or malicious files, attachments are not allowed.

What is the Board Communications Forum?
The Board Communications Forum is a special communication forum established and limited to the current board members.  Only board members may view the content of the forum and only board members may post new messages.  Messages may be posted to this forum in the same way as the Member Forum, but the email address for posting is Board@sfbayareacoaches.org


Event Registration

 
How do I register for an event?
Event registration and payment, when required, is handled through the website.  If you are a member, be sure to log in to make the process easier.  You can locate scheduled events on the website home page, or the Event Calendar.  When you are on an event page, you will see detailed information about the event and a "Register Now" button appears on the right side of the event page.  Click the "Register Now" button and you will be taken  to the registration page and you will need to select the registrant type that corresponds to your status (member, student, guest).  You may also add guests that are attending with you.  You will be required to enter their contact information.  Once all registrants have been selected, click the "Next" button to confirm your information.  If payment is required, you will need to complete payment before your registration is finalized.  

After you have completed the registration process, you will receive a confirmation email with information about the event and your registration.  If payment was made on the website, you will also receive an email as confirmation of payment receipt.
 
How can I cancel my registration?
If you need to cancel your registration, please email the Contact Person for the event.  This information can be found on your confirmation email, or the event page of the website.

Can I change information I entered on my event registration?
You cannot edit your registration or change information.  Please do not attempt to do so by registering again, because this will create a duplicate registration.  If you need to change information on your event registration or cancel a registration, please call or email the Contact Person for the event.




Login Problems

 
I forgot my username/password
Visit the Member login screen and click the link "Forgot Username/Password".  In a short while, you will receive an email that will allow you to rest either your username or password.  No member of San Francisco Bay Area Coaches can access username and password information for privacy reasons.
How can I change my password?
Your password can be changed from your Member Profile screen.  In the section labeled "website" there is an option to view User Name/Password.  Select this option and you can change your username and/or password.

The website takes me to a payment screen when I enter my login information 
If you are immediately redirected to a payment screen, your membership has expired and requires renewal and payment.  You will not be able to access any members only content until the renewal information is entered and payment made. 

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